Last updated: 5 February 2026
By accessing Gladilicious Kitchen (“we,” “our,” or “us”) and placing an order, you agree to these Terms & Conditions. These terms apply to all visitors, users, and customers.
All orders are subject to availability and acceptance. As our food is made-to-order, your contract with us is formed only when you receive an order confirmation email.
Prices are in GBP (£). We reserve the right to adjust pricing for seasonal ingredients or service costs without prior notice.
Payments are processed via Stripe. Full payment is required at the time of booking to secure your production slot.
Standard orders require a minimum of 72 hours notice prior to delivery or collection.
Estimated time slots are provided for convenience but are not absolute guarantees due to external factors like traffic. Collection orders must be picked up within the agreed window to ensure food safety.
Due to the perishable nature of our products and the fact that they are made-to-order to your specific requirements, we do not offer refunds or accept returns.
Under UK Consumer Contracts Regulations, the right to cancel does not apply to food items that are liable to deteriorate or expire rapidly.
If you believe there is a genuine quality issue, you must contact us via WhatsApp or Email within 2 hours of receipt with photographic evidence. Resolutions are at our sole discretion.
It is the customer's sole responsibility to inform us of any allergies or dietary restrictions using the Special Notes field for each item during checkout.
While we follow strict hygiene practices, our kitchen handles nuts, gluten, dairy, and other allergens. We cannot guarantee 100% allergen-free meals due to the risk of cross-contamination.
Catering bookings (Buffets, Grazing Tables, Canapés) are subject to separate service agreements. These may require longer notice periods and specific deposit structures. Please contact us via WhatsApp for a tailored quote.
Gladilicious Kitchen
Leeds, West Yorkshire, UK
WhatsApp: +44 744 816 9159
Email: support@gladiliciouskitchen.com
